A comprehensive one-year guarantee covers all clocks and watches sold from our showroom or repaired in our workshops.
Conditions of guarantee
A. Damage has not been caused due to accident, misuse, neglect or unfair treatment, or to rust occurring in non-water-resistant watches.
B. The watch or clock has not been entrusted to another firm for repair and/or adjustment.
C. Proof of purchase is required with the returned article.
The terms of this guarantee do not affect your statutory rights.
After the guarantee period, we are frequently asked, 'what then?'.
We recommend periodically returning your treasured item for service, and subsequently, we would provide you a
further one-year guarantee.
Clock restoration services
Restoration of timepiece movements is a very different process from the standard periodic servicing that we recommend.
The goal of restoration is to return the movement to as near original condition as possible.
The movement is subjected to the standard servicing practices but is then completely refinished.
Every part of the dissembled movement is painstakingly and meticulously refurbished.
All fixing screws are re-slotted and polished, and re-blued where appropriate. All return springs and click springs are re-grained and all levers and arbours refinished.
Every part including the movement plates are made to look like new - particularly attractive when the finished movement is designed to be visible, such as in carriage, and other glass panel clocks.
Whether through accidental damage or just the passage of time, casework can become in need of repair or general overhaul and restoration.
For brass cased clocks, our specialists are able to completely dismantle the casework, strip off old lacquer, clean and re-polish and finally re-assemble after applying a new protective finish that will return the case to it's former glory and maintain the look for many years to come!
For wooden casework our highly skilled craftsmen can undertake all your requirements from a simple clean and re-polish to a full restoration, including the make up of new mouldings and correction of other losses and the repair of joint-work.
All our work is carried out to the highest of standards and we pride ourselves in meeting with your full expectations and satisfaction.
Over time many clock dials can become faded, worn or indeed damaged. Our dial restoration service aims to sympathetically return your timepiece to it's original look
For brass dials we are able to strip back and clean and re-apply numerals, and subsequently refinish with lacquer, where appropriate.
For silvered dials similarly we would strip, clean and re-silver using traditional methods, before re-applying the numerals and other dial details.
Regular service of your timepiece (every 3 to 5 years) ensures your treasured watch or clock is kept in tip-top condition and in good working order. Over time the lubrication deteriorates and attracts impurities, turning into a grinding paste! Minute dirt particles get into the mechanism, which affects the running and causes parts to fail. Regular servicing reduces the risk of this happening.
When we service your timepiece, it is completely broken down to the lowest level and every part is individually inspected. With a mechanical watch having approximately 130 parts and clocks, even more, this process in itself takes time, The parts are cleaned, repaired or replaced where necessary, reassembled, re-lubricated and re-calibrated.
Where applicable, the case and bracelet can also be cleaned and, if required, refinished to an 'as new' condition. The same refinishing process can be applied to quartz watches when a new battery is fitted.
Please bear in mind that if your watch or clock is very old the required parts may have to be manufactured by us or externally sourced, all of which takes additional time.
Once your watch is re-assembled, it is tested and, where required, resealed. It will then undergo a final quality control check and be ready to be reunited with you.
Please allow 4 to 6 weeks from your 'proceed' instruction for the servicing of modern mechanical and quartz wrist watches and clocks. Vintage timepieces may take several months because of the need to source or makeup parts.
Our Full Maintenance Service requires completely dismantling your clock or movement and inspection for wear and damage. All worn bearings are replaced and refinished, and any worn pivots are re-burnished. Where applicable, mainsprings are removed and inspected for signs of wear or deterioration and checked for strength.
Subsequently all components are cleaned in horological fluid in an ultrasonic machine, and when cleaning is complete, rinsed and dried. Any further cleaning and finishing is undertaken by hand and the movement is reassembled, re-oiling and re-greasing with fresh horological lubricants in the required areas.
The reassembled movement is then put on test for the appropriate period and regulated to the most accurate time keeping achievable. Final regulation may be required in the home environment as position and temperature variations may affect true time keeping, and if required, we will be happy to advise.
Quartz battery replacement and reseal
If your quartz watch has stopped or is 'jumping' forward several seconds at a time, the chances are it needs a new battery.
If a dead battery is left inside your watch, the battery may 'leak' and subsequently ruin the mechanism. We can supply and fit most batteries while you wait and where required, reseal the watch to make it water resistant.